Horizon Behavioral Services

EAP Services and Worklife Solutions

EAP Services

For nearly 30 years, Horizon Behavioral Services has been customizing, continuously improving and delivering comprehensive EAP solutions that meet and exceed the expectations of both employers and employees. With an EAP from Horizon Behavioral Services, members receive around-the-clock, year-round access to a variety of face-to-face, telephonic and online EAP resources – while helping corporations improve morale, reduce absenteeism, enhance productivity and increase cost efficiencies.

While at first glance EAPs may often look similar, Horizon Behavioral Service’s Member Advocate Process separates it from others. This process allows callers to receive help immediately. The clinicians who answer each call are skilled in telephonic assessment and triage. The member Advocate will also provide online access to appointments with providers, or simply doing the “leg work” necessary to identify and set an appointment with an appropriate provider after the initial assessment. Clients quickly come to appreciate the benefits of the Member Advocate Process. Our goal is to help the caller first.

Basic Components of Horizon Behavioral Service's Member Advocate Process:

  • Toll-free Number
  • 24-hour, 365-day Telephonic Assessment and Triage
  • Unlimited Telephone Consultation and Assessment
  • Face-to-Face Counseling Sessions
  • Legal and Financial Consultation, Resources and Referrals
  • HorizonCareLink Online EAP Services
  • Coordination with Non-EAP Behavioral Health Benefits
  • Program Consultation and Dedicated Account Management
  • Policy Consultation
  • Workplace Communication Materials
  • Articles for Company Newsletter
  • Unlimited Management Consultation
  • Utilization Reports
  • Client Follow-up System and Satisfaction Surveys
  • Customer Service and Quality Management
  • Workplace Training and Seminars
  • Access to CISD Services in Response to Traumatic Events

Worklife Services

Horizon Behavioral Services offers a robust WorkLife program that takes traditional employee benefits to a whole new level. Horizon Behavioral Service’s WorkLife programs provide employees with convenient, confidential access to qualified specialists who can help address a variety of work-life issues, including but not limited to:

  • Child Care
  • Elder Care
  • Pet Care
  • Adoption
  • Education
  • Daily support services

Legal & Financial Consultation Services

Through the legal/financial component of Horizon Behavioral Services, your employees and members of their family will have convenient access to qualified legal and financial professional who can help resolve issues, including but not limited to:

  • Separation and divorce
  • Child support payment
  • General tax or investment questions
  • Collection agencies
  • Dealing with retirement fund rollovers or transfers
  • Automobile accidents
  • Serious traffic violations
  • Elderly parent care (especially those who live in other states)
  • Will preparation (free online)
  • Defective merchandise (e.g., a new automobile)

Management Consultation & Referral

Horizon Behavioral Service’s management consultation and referral process offers managers and supervisors around-the-clock, year-round access to a team of master’s-level clinicians to help address employee disciplinary matters or work performance issues. With a strong Management Consultation and Referral process in place, organizations and their management teams have the proven resources needed to successfully manage troubled employees – and ultimately improve workplace efficiency.